We understand anyone can experience financial difficulty. Different life events like illness, change in income, relationship breakdown or emergency events like natural disasters can cause you to experience financial hardship.

We are here to help and have a dedicated Hardship Assistance Team to support you.

We may be able to assist by offering you:

  • an extension of loan terms
  • a short term fixed/reduced repayment for an amount
    below the current monthly payment
  • a short term moratorium or deferral of repayment
  • a capitalisation of arrears


Have your information ready

When contacting us, please have supporting information such as:

  • your income and employment status
  • what you own (house, household items, vehicles and
  • what you owe (with us and with other lenders)
  • what has changed which has caused your difficulty
  • what changes you expect in the future


If you wish to seek assistance please complete your details in the form below or contact our Hardship Assistance Team at:

BMW Financial Services,
Hardship Consultant,
(+61) 3 9264 4118