If you are dissatisfied or would like us to take a closer look at your case or have another matter that you would like us to address, please contact:
Our Internal Dispute Resolutions Department:
Phone: (03) 9264 4492
Between the hours of 08:00 and 17:00 AEDT Monday to Friday (excluding public holidays)
External Dispute Resolutions - Australian Financial Complaints Authority (AFCA):
Telephone: 1800 931 678 (free call)
Post: Australian Financial Complaints Authority, GPO Box 3, Melbourne VIC 3001.